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Using our website, you can secure the price of your chosen ticket and make a paid reservation.
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Customers who bought their ticket from flypgs.com can easily access their flight details and make changes on the website by entering their reservation number (PNR) and surname in the Manage My Booking section on the home page of the website. Customers who bought their tickets from the call centre or an agent need to contact our call centre on 0888 228 12 12 in order to make any changes. For rules on changing your ticket, we recommend you read the section entitled 'Reservation Changes and Ticket Cancellation' in the general rules section.
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Seating is allocated automatically during the check-in process. If you prefer to choose your own seat, you can pay for a seat reservation when you buy your ticket. You can also pay for a seat reservation after you have bought your ticket by going to the home page of flypgs.com and clicking on 'Travel Services > Flight Services > Seat Selection'. You can then enter your reservation number (PNR) and surname to complete the seat selection process.
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During the flight, certain personal items may be carried either in the cabin or as checked baggage, depending on specific regulations and restrictions.
For detailed information, please review the Special Service / Equipment Transportation Rules and Fees page.
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If you notice damage to your baggage when you receive it after your flight, you should take the following steps:
Evaluation process:
Tracking your application:
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If you are unable to collect your baggage after your flight due to a baggage delay, please follow the steps below:
Evaluation process:
Tracking your application:
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Pegasus offers ticket discounts, extra BolPoints opportunities and special period advantages throughout the year.
Some campaigns may also include partner collaborations or special offers for domestic/international flights.
To hear about our latest promotions:
Please visit our Campaigns page to explore special offers tailored for you. As a BolBol member, you'll also receive early access to campaign announcements.
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• In writing and signed, addressed to the Data Protection Officer at our Headquarters address located at Aeropark, Yenişehir Mahallesi, Osmanlı Bulvarı No: 11/A Kurtköy 34912 Pendik İstanbul, Türkiye;
• By way of registered e-mail message delivered from a valid registered e-mail account set up in accordance with the Regulation on the Procedures and Principles of Registered E-Mail System published in the Turkish Official Gazette dated August 25, 2011, sent to our corporate registered e-mail account at pegasus@hs05.kep.tr;
• By way of an e-mail message delivered from your e-mail account registered in our records, sent to our corporate e-mail account specifically announced for the use of such purpose;
• Through the online electronic messaging tool available under the Contact Us/My Personal Data tab of the Pegasus Website.
Pursuant to the Law No. 6698 on the Protection of Personal Data and the applicable law, all applications must include the following content for further processing:
• Name, surname, and if the application is in writing, signature;
• Turkish ID number for Turkish citizens, nationality information, passport number or a valid Turkish foreigner ID number for non-Turkish citizens;
• Residence or work address appropriate for formal communication;
• E-mail address, telephone and fax number relating to the application;
• Subject matter of the request.
All information and documents relating to the application, if any, must be provided. Applications failing to meet the aforesaid criteria will not be further processed. Pegasus will not process applications that are determined to be manifestly unfounded or excessive.
Pegasus does not charge applications within the scope of the Law No. 6698 on the Protection of Personal Data and the applicable law. However, the applicant may be requested to bear the costs of processing an application if the application drives extraordinary costs.
n principle, only the applications filed by data subjects will be processed. For all requests filed by other persons, the consent of the data subject and/or the succesful completion of the applicable security control measures will be required.
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
If your issue hasn't been resolved, would you like to write to the Chat-Bot?
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